Have you ever been in a situation when it starts to go in a different direction (the wrong direction), and you suddenly see the scene playing out in slow motion? And the worst part; you see mistakes or errors that you could have prevented? Yes, it’s feeling like you’re watching a terrible movie scene play out before your eyes and all the while you’re screaming, “Nooooooooooooo!” in slow motion too?
Gretta is a proven leader in the hospitality industry with 30+ years’ experience running three global sales organizations, leading award-winning hotel sales teams and earning numerous sales and service awards. In 2015, she founded SalesBoost, an online training solution that is revolutionizing learning and professional development. Based on The Science of Learning, SalesBoost improves the human capital of an organization using innovative technology and active learning principles. SalesBoost makes learning interactive and provides a practice environment allowing individuals to build muscle memory, which in turn, forms new skills. And, skills are the new global currency.
As a hospitality industry professional, we find ourselves at networking events…a lot! They are a great way to get to know your industry colleagues, clients and market and they are typically a great time. But don’t let the fun overshadow your reason for attending.
Lions, tigers, monkeys, elephants…the zoo is a magical place! From exotic animals to the sights and sounds of the jungle, to the Sahara and the Great Barrier Reef, kids young and old stand in awe of these majestic creatures and more. Until this past weekend, it had probably been 15 years since I’ve been to the zoo. And I can promise you, back then, I was not thinking from a business perspective. But you know what’s funny…the zoo is a BIG business! And you know what the zoo really excels at? Upselling!
Congratulations! You’re hired! Your new job provides an opportunity for you to start something new and it can be exhilarating, especially when you are doing something that excites you. However, transitioning to a new job takes some adjustment, can be stressful and can take away from some of the excitement. You’re not only starting with a new company, but you are meeting new people, taking on a new role with new responsibilities, and possibly working in a different environment than what you are accustomed to. Any new job comes with a lot of uncertainty so feeling a bit anxious is normal!
I have served as an administrative assistant. Often time I felt overwhelmed with tasks and responsibilities. However, to keep me going, all it took was a little encouragement from my boss and coworkers acknowledging that they saw the work I was doing and appreciated my commitment. This simple action fueled me and gave me the motivation to keep doing my best every day.