We know there are a lot of lists out there. But there's a good reason for that. Lists are informative, entertaining and easy to consume. Here's a list about something we know a lot about – optimizing your performance in the challenging and ever-changing world of hospitality.
Know the proper approach to do business on your property. How should you respond to RFPs? What is the process for coordinating a site visit? Learn the policies and procedures for your company and follow them. If you don’t know, ask the proper questions.
Plan, plan, plan! Whether it’s scheduling your day, preparing for a client call or site visit or executing a flawless event, a detailed plan will help guide things in a positive direction. Create a checklist for the project you’re working on. Set timelines and include important deadlines. Check out one of our past blogs, "Hope is not a plan."
As with any event, things won’t always go exactly to plan. Think through “worst-case scenarios” during the planning stages. Consider contingency plans. Communicate the backup plans to others. Being ready for the “what if” can take a meeting or event from crisis to cure.
Do not cut corners. If something was missed or doesn’t meet your standards then fix it. Your clients trust you to provide professional expertise, don’t make them wish they’d gone with someone else.
Be confident in your work. Do your best and work to provide the best possible experience for your client. Once the event has concluded, be sure to follow up with them to thank them for their business and receive feedback.
Following the steps above will set you up for success and allow you to provide the best service to your client. You don't have to be perfect, you just aim for a state of continual improvement.