The Launchpad

Gretta is a proven leader in the hospitality industry with 30+ years’ experience running three global sales organizations, leading award-winning hotel sales teams and earning numerous sales and service awards. In 2015, she founded SalesBoost, an online training solution that is revolutionizing learning and professional development. Based on The Science of Learning, SalesBoost improves the human capital of an organization using innovative technology and active learning principles. SalesBoost makes learning interactive and provides a practice environment allowing individuals to build muscle memory, which in turn, forms new skills. And, skills are the new global currency. 

As a hospitality industry professional, we find ourselves at networking events…a lot! They are a great way to get to know your industry colleagues, clients and market and they are typically a great time. But don’t let the fun overshadow your reason for attending.

Lions, tigers, monkeys, elephants…the zoo is a magical place! From exotic animals to the sights and sounds of the jungle, to the Sahara and the Great Barrier Reef, kids young and old stand in awe of these majestic creatures and more. Until this past weekend, it had probably been 15 years since I’ve been to the zoo. And I can promise you, back then, I was not thinking from a business perspective. But you know what’s funny…the zoo is a BIG business! And you know what the zoo really excels at? Upselling!

Congratulations! You’re hired!  Your new job provides an opportunity for you to start something new and it can be exhilarating, especially when you are doing something that excites you. However, transitioning to a new job takes some adjustment, can be stressful and can take away from some of the excitement. You’re not only starting with a new company, but you are meeting new people, taking on a new role with new responsibilities, and possibly working in a different environment than what you are accustomed to.  Any new job comes with a lot of uncertainty so feeling a bit anxious is normal! 

 I have served as an administrative assistant. Often time I felt overwhelmed with tasks and responsibilities. However, to keep me going, all it took was a little encouragement from my boss and coworkers acknowledging that they saw the work I was doing and appreciated my commitment. This simple action fueled me and gave me the motivation to keep doing my best every day.

Company Culture is one of the main reasons SalesBoost is such a fantastic place to work. One thing that is a huge part of our culture is to always be your best self. Earlier this week, we posted a blog with the Top 10 Tips to Manage Stress Successfully, including great tips from all of our team members. But why only focus on managing stress for one day? Well, we aren’t! We have more tips and tricks coming your way.   

Don’t let stress take the upper hand. Take control and zap stress to be your best self.

Here at SalesBoost, one of our core beliefs is to always be your best self. In honor of Stress Awareness Day, we posted a blog with the Top 10 Tips to Manage Stress Successfully, including great tips from all of our team members. We wanted to share more insight into our stress management recommendations and guess what?!  I was asked to be the first one to dive a little deeper and share how I handle stress.  

Let’s get one thing straight, stress does not control you. We all have let it affect us one way or another and often times there is a struggle to find that work/life balance. Once stress has the upper hand, every day can be an uphill battle. We lose sleep, we can’t focus or find time for interests outside of the workplace, our relationships slip, and even our immune systems can start to weaken.

I get it! Our lives are hectic and it’s hard to find that balance. Having a plan to deal with stress ahead of time helps manage how I react to stressors. I do my best to model the behaviors that I expect my team to exhibit. My go-to formula when managing stress is simple:

Imagine starting at a job where you quickly realize that there is no clear on-boarding or training plan and you must "figure it out" on your own. Or, you want to further develop and grow your career; however, there's no clear career path nor opportunity for growth. Sound familiar?

For those in the Hospitality Industry, and especially human resources, this is a reality they handle on a daily basis. The hospitality industry must appeal to top talent through training, leadership, and modern tools in order to grapple with a staggering 73.8% employee turnover rate. There exists a gap between what organizations and recruiters are seeking, and what prospects seek and expect from employers that contribute to high turnover. Human Resources professionals must achieve a careful balance of finding and attracting the right candidate with structure and leadership in order to mitigate turnover costs.